Refund Policy

Refund Policy

At Emopet, we strive to provide you with the best possible experience. This refund policy outlines the terms and conditions under which refunds may be issued.

Credit Purchases

1. General Policy: All credit purchases are final and non-refundable once the transaction is completed and credits are added to your account.

2. Unused Credits: Credits that have been purchased but not yet used are generally not eligible for refunds, as they remain available in your account for future use within their validity period.

3. Exceptional Circumstances: We understand that issues may occur. Refunds may be considered in the following exceptional circumstances:

   • Technical Errors: If there was a technical error that resulted in an incorrect charge or failure to deliver credits.
   • Duplicate Charges: If you were charged multiple times for the same transaction.
   • Service Unavailability: If our service was unavailable for an extended period after your purchase, preventing you from using your credits.

How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances listed above, please contact our support team at support@emopetai.com with the following information:

• Your account email address
• Transaction ID or proof of purchase
• Detailed explanation of the issue
• Date and time of the transaction

Our team will review your request within 5-7 business days and respond with a resolution.

Processing Time

If your refund request is approved:

• Refunds will be processed within 7-10 business days
• The refund will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund has been processed

Non-Refundable Items

The following are not eligible for refunds:

• Credits that have already been used to generate pet photos
• Promotional or bonus credits received as part of special offers
• Credits purchased during promotional periods at discounted rates
• Subscription fees (if applicable)

Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider before contacting us, we reserve the right to suspend or terminate your account. We encourage you to reach out to our support team first to resolve any billing issues.

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this refund policy, please contact us at:

Email: support@emopetai.com
Website: emopetai.com

Last updated: January 12, 2026

Thank you for choosing Emopet!